Use of the male gender to facilitate readability is intended to also refer to the female
EUROPÄISCHE Reiseversicherungs AG, hereinafter referred to as ERV, with registered
office in Basel is the insurer pursuant to the general terms and conditions of insurance
The starting and expiry dates of the insurance contract, the insured risks and benefits
and the premiums are shown on the application form and in the accompanying GCI.
The GCI and the statutory provisions provide information on the principles governing
the payment and refund of premiums and further obligations of the insuree.
Data processing is used for the conduct of insurance business and for all accompanying
transactions. Data are gathered, processed, stored and deleted in compliance with
the statutory provisions and may be disclosed to reinsurers, official bodies, insurance
companies and institutions, central information systems of the insurance companies
and other parties who may be involved.
The specific insurance contract remains the determining factor in every case. In case
of doubt, the German version of the general terms and conditions of insurance (GCI)
will have exclusive validity.
GENERAL TERMS AND CONDITIONS OF INSURANCE (GCI) E547
EUROPÄISCHE REISEVERSICHERUNGS AG
- Insured person
The lawful holder of the Ticketcorner insurance comprising the confirmation of
the booking and these GCI is insured.
- Special provisions, scope of application, period of application
The cancellation cost insurance is valid only if it is taken out in conjunction with
the booking of the event. The insurance cover applies in Europe and begins at
the time when the definitive booking is made and ends at the start of the event
(start or cancellation of the ski pass).
- Insured events
ERV provides insurance cover if the insured person is unable to take part in the
event by reason of any of the following occurrences, provided that such occurrence
happened after the insurance was taken out:
unforeseen serious illness, serious injury, serious complication of pregnancy
or death of the insured person or of a person who is very close to the insured
pregnancy of the insured person, if the date of the event is after the 24th
week of pregnancy or if the event would present a risk to the unborn child;
severe damage to the property of the insured person at his place of residence
by fire, storm, theft or water damage, so making his presence at
failure or delay by technical fault of the public means of transport to be used
to reach the starting venue;
vehicle failure (unfitness to drive) as the result of an accident or breakdown
(excl. lack of fuel and lost keys) of the private vehicle or taxi during the direct
journey to the starting venue.
B If an insured person is unable to attend because of an insured occurrence, the
other insured persons may claim benefits only if they are relatives or relativesin-
law of the person concerned.
C If an insured person suffers from a chronic illness without participation in the
event being called into question by such illness at the time when the insurance
is taken out, ERV shall pay the resulting insured costs if participation has to be
cancelled because of a unforeseen serious acute deterioration of this condition
or in the event of death as a consequence of the chronic illness.
- Insured benefits and compensation
A The extent of entitlement to benefits is determined by the nature of the event
causing the cancellation of the participation in the event. Previous or subsequent
events are not taken into consideration.
B ERV reimburses the cancellation costs (excl. administrative fee) which are
effectively incurred if the insured person is unable to take part in the booked
event because of the insured occurrence. The overall amount of this benefit is
limited by CHF 500.–.
- Postponement/relocation of the event by the organiser
A ERV reimburses the costs in accordance with par. 4 B, if the date or the location
of an event is moved and the entrance ticket is valid for the postponed date or
alternative location, but the insured person is unable to attend the re-arranged
event because of an insured event.
B As a supplement to the insured events according to par. 3, the following insured
events also apply in par. 5, as long as they were already known at the time the
postponement/relocation was notified:
• summons from the authorities to appear as a witness or as a juror in a court,
• military and civil protection duties,
• previously-booked holiday,
• business occasion,
• invitation to a wedding occasion.
C ERV’s claims Department (see par. 7 A) must be furnished immediately with the
original entrance ticket and the official message (e.g. e-mail) from Ticketcorner
or from the organiser with the notification of the postponement/relocation.
Benefits are excluded:
if the organiser cancels the event or should have cancelled the event for
if the condition which gave rise to the cancellation was a complication or a
sequel of an operation that was already planned at the time when the insurance
if an illness or the consequences of an accident, an operation or medical
treatment already exist at the time of booking and have not been resolved
by the time of start of the event;
in the event of cancellation pursuant to par. 3 A a) without a medical indication;
in case of events connected with epidemics or pandemics.
- Obligations in case of claim
Please contact the Insurance claims Department of EUROPÄISCHE Reiseversicherungs
AG, Margarethenstrasse 38, P.O. Box, CH-4003 Basel, phone
+41 58 275 27 27, fax +41 58 275 27 30, firstname.lastname@example.org.
The insured must take all steps before and after the case of claim which can
help avert or mitigate the consequences and elucidate the circumstances of the
ERV must i.a. be furnished immediately with
• original event invoice,
• original entrance ticket or ski pass,
• documents or official statements substantiating the occurrence of the damage,
• payment details (supply IBAN and SWIFT-BIC).
In case of illness or accident, seek medical advice without delay; the doctor
should be informed of the participation plans and his instructions followed. The
insured person must release the physician who treated him from the duty of
secrecy vis-à-vis ERV.
In case of culpable violation of the duties in connection with a loss ERV has the
right to reduce the compensation by the amount by which the compensation
would have been reduced in case of a conduct in ERV with such duties.
ERV will not make any payments if false representations are made, facts are
concealed or the obligations are omitted, if ERV suffers any loss as a consequence.
- Claims on third parties
If the insured person has been compensated by a liable third party or by such
party’s insurer, benefits under this contract shall lapse. If a claim has been
made to ERV instead of to the liable party, the insured person must assign his
civil liability claims to ERV in an amount equivalent to its expenditure.
- Further provisions
Claims superannuate 2 years after the claim.
The insured person may exclusively choose his Swiss place of residence or the
domicile of ERV, Basel, as place of jurisdiction.
Benefits wrongfully obtained from ERV shall be refunded to it, together with all
resulting disbursements, within 30 days.
The provisions of the Insurance Contracts Act VVG and Swiss law shall apply.
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