General Terms and Conditions of Insurance (GCI)
Key points at a glance
You’ve bought tickets but have to pull out at the last minute because you’re unable to attend? No problem – if you took out ticket protection when you booked. Taking out ticket protection means you’re covered if the unexpected happens! You are reimbursed for the price of the ticket if you are unable to attend due to reasons such as:
- serious illness/serious injury/serious complications in a pregnancy;
- cancellation or delay of public transport on the journey to the event;
- accident or breakdown on the drive to the event by private vehicle or taxi;
- serious damage to property at your place of residence caused by fire, water or natural forces
If an event or event venue is postponed, your tickets remain valid. If you are unable to attend on the new, postponed date, you have the following options:
- Check with Ticketcorner to see if a refund is possible.
- Submit your claim to ERV if you are unable to attend for one of the insured reasons. In addition to the reasons set out above, the following are also insured in the event of a postponement:
- official summons as a witness or jury member before a court;
- military or civilian service;
- a holiday that is already booked;
- a work event;
- an invitation to a wedding event.
- Sell your ticket via Ticketcorner’s reselling platform fanSALE. (To do this you need to be the holder of a Swiss bank account.)
How much ticket protection costs depends on the price of the ticket. The cost varies from CHF 1.90 to a maximum of CHF 6.90 (including the insurance premium). Ticket protection is valid for all events in Switzerland.
Ticket values between CHF 10.00 and 1000.00 can be insured.To allow any insurance benefit to be provided quickly and without any fuss, you will need to provide some details and submit certain documents. If you become sick or are prevented from attending by a specific event, make sure you obtain the necessary certificates or confirmation (in the form of a sick note, etc.) immediately after the event has occurred or when you see a doctor. Report your claim quickly and easily online here.
General conditions of insurance (GCI)
Ticket protectionGeneral conditions of insurance (GCI)
- 1. Insured person
The lawful holder of the Ticketcorner insurance comprising the confirmation of the booking and these GCI is insured. - 2. Special provisions, scope of application, period of application
The ticket protection is valid only if it is taken out in conjunction with the booking of the event. The insurance coverage applies in Europe, begins with the booking of the event ticket, and ends once the event has begun (entry or use of the ticket). - 3. Insured events
A ERV provides insurance cover if the insured person is unable to take part in the event by reason of any of the following occurrences, provided that such occurrence happened after the insurance was taken out:
a) unforeseen serious illness, serious injury, serious complication of pregnancy or death of the insured person or of a person who is very close to the insured person;
b) pregnancy of the insured person, if the date of the event is after the 24th week of pregnancy or if the event would present a risk to the unborn child;
c) severe damage to the property of the insured person at his place of residence by fire, storm, theft or water damage, so making his presence at home indispensable;
d) failure or delay both caused by personal accident or by technical fault of the public means of transport to be used to reach the starting venue;
e) vehicle failure (unfitness to drive) as the result of an accident or breakdown (excl. lack of fuel and lost keys) of the private vehicle or taxi during the direct journey to the starting venue.
B If an insured person is unable to attend because of an insured occurrence, the other insured persons may claim benefits only if they are relatives or relativesin-law of the person concerned.
C If an insured person suffers from a chronic illness without participation in the event being called into question by such illness at the time when the insurance is taken out, ERV shall pay the resulting insured costs if participation has to be cancelled because of a unforeseen serious acute deterioration of this condition or in the event of death as a consequence of the chronic illness. - 4. Insured benefits and compensation
A The extent of entitlement to benefits is determined by the nature of the event causing the cancellation of the participation in the event. Previous or subsequent events are not taken into consideration.
B ERV reimburses the cancellation costs (excl. administrative fee) which are effectively incurred if the insured person is unable to take part in the booked event because of the insured occurrence. The overall amount of this benefit is limited by CHF 1'000. - 5. Postponement/relocation of the event by the organiser
A ERV reimburses the costs in accordance with par. 4 B, if the date or the location of an event is moved and the entrance ticket is valid for the postponed date or alternative location, but the insured person is unable to attend the re-arranged event because of an insured event.
B As a supplement to the insured events according to par. 3, the following insured events also apply in par. 5, as long as they were already known at the time the postponement/relocation was notified:
• summons from the authorities to appear as a witness or as a juror in a court,
• military and civil protection duties,
• previously-booked holiday,
• business occasion,
• invitation to a wedding occasion.
C ERV’s claims Department (see par. 7 A) must be furnished immediately with the original entrance ticket and the official message (e.g. e-mail) from Ticketcorner or from the organiser with the notification of the postponement/relocation. - 6. Exclusions
Benefits are excluded:
a) if the organiser cancels the event or should have cancelled the event for objective reasons;
b) if the condition which gave rise to the cancellation was a complication or a sequel of an operation that was already planned at the time when the insurance began;
c) if an illness or the consequences of an accident, an operation or medical treatment already exist at the time of booking and have not been resolved by the time of start of the event;
d) in the event of cancellation pursuant to par. 3 A a) without a medical indication;
e) in case of events connected with epidemics or pandemics;
f) in events which occur on the occasion of participation in acts of daring (reckless actions), in which the person concerned knowingly exposes himself to a particularly great risk. - 7. Obligations in case of claim
A Please contact the claims service of ERV, P.O. Box, CH-4002 Basel, phone +41 58 275 27 27, or simply report the claim online here.
B The insured must take all steps before and after the case of claim which can help avert or mitigate the consequences and elucidate the circumstances of the loss.
C ERV must i.a. be furnished immediately with
• original event invoice,
• original entrance ticket,
• documents or official statements substantiating the occurrence of the damage,
• payment details (supply IBAN and SWIFT-BIC).
D In case of illness or accident, seek medical advice without delay; the doctor should be informed of the participation plans and his instructions followed. The insured person must release the physician who treated him from the duty of secrecy vis-à-vis ERV.
E In case of culpable violation of the duties in connection with a loss ERV has the right to reduce the compensation by the amount by which the compensation would have been reduced in case of a conduct in ERV with such duties.
F ERV will not make any payments if false representations are made, facts are concealed or the obligations are omitted, if ERV suffers any loss as a consequence. - 8. Claims on third parties
If the insured person has been compensated by a liable third party or by such party’s insurer, benefits under this contract shall lapse. If a claim has been made to ERV instead of to the liable party, the insured person must assign his civil liability claims to ERV in an amount equivalent to its expenditure. - 9. Further provisions
A Claims superannuate 5 years after the claim.
B The insured person may exclusively choose his Swiss place of residence or the domicile of ERV, Basel, as place of jurisdiction.
C Benefits wrongfully obtained from ERV shall be refunded to it, together with all resulting disbursements, within 30 days.
D The provisions of the Insurance Contracts Act VVG and Swiss law shall apply.
European Travel Insurance ERV
- 1. Insured person
Information about your insurance policy
Use of the male gender to facilitate readability is intended to also refer to the female gender.
The risk carrier for the present insurance is Helvetia Swiss Insurance Company Ltd, Dufourstrasse 40, 9001 St. Gallen. The insurance lies with European Travel Insurance (entitled ERV in the General conditions of insurance), a branch of Helvetia Swiss Insurance Company Ltd, domiciled at St. Alban-Anlage 56, P.O. CH-4002 Basel.
The policyholder is Ticketcorner Ltd, Riedmatt-Center, P.O. Box, CH-8153 Rümlang.
Your insurance is an indemnity insurance. The commencement and expiry of the insurance contract, the insured risks and benefits as well as the premiums can be found in the application form and these GCI. The GCI and the legal provisions provide information on obligations in the event of a loss occurrence, claims against third parties and other provisions.
Data processing is used for the conduct of insurance business and for all accompanying transactions. Data are gathered, processed, stored and deleted in compliance with the statutory provisions and may be disclosed to reinsurers, official bodies, insurance companies and institutions, central information systems of the insurance companies and other parties who may be involved.
The specific insurance contract remains the determining factor in every case. In case of doubt, the German version of the general terms and conditions of insurance (GCI) will have exclusive validity.
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