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Find answers to your questions in our help area.

Can I change or cancel my order?
In order to be able to send you your required entrance tickets even more quickly and to always provide you with the best seats, automated processes ensure that in most cases tickets are bought for you from the promoter immediately on the submission of your order to our online shop.
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.

Please also be aware of our Standard Terms of Business. There is a link to the STBs on the home page of our online shop.
If you have any further questions, please use our search box or send an e-mail to our customer care .
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