Back

Help and Contact

Topic search

Find answers to your questions in our help area.

My tickets haven't arrived yet
To make the processing of our orders as transparent as possible, we offer you the opportunity in the login area to find out about the current processing status of your orders. You can find the login box at the top right of our home page.

After you have logged in using your user name and password, go to "My tickets / View status now".
If you click on this, you can see your orders and their current processing status:

Orders with the status "Received" have been placed by you in our online shop. Being processed and "Paid" are the statuses of orders being processed. We will do everything to ship these to you as quickly as possible.
Orders with the status "Shipped" have been sent by us to you.
The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

Generally, we post you your tickets, together with the delivery note, and this letter will be delivered to your mail box by Post. We will inform you by email on the day your tickets have been shipped.



Please be aware :
Due to differing times required for delivery, your letter can take up to seven working days to arrive in exceptional cases. Please be patient.

If your letter has not arrived seven working days after receipt of our email shipping confirmation, please contact our Customer Service.
If you have any further questions, please use our search box or send an e-mail to our customer care .
Back