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When will I receive a credit for canceled concerts?
Exchanges, rebookings or cancellations are not accepted by the promoters on whose orders we operate.
It is therefore only possible to return tickets if an event is canceled or postponed.
When we have received from you the entrance tickets for a canceled or postponed concert, we will promptly process these returned items. After successful cancellation of the tickets by the promoter, you will receive a credit for the ticket into your bank or post account or credit card account used for the purchase.
Please be aware that in individual cases the processing time can be slightly longer in the case of cancellation of a whole tour due to the high number of returns.