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Find answers to your questions in our help area.

What is "Registered Post" delivery to Switzerland/Liechtenstein and to foreign countries?
Registered post is a service offered by the Swiss Post Office. Registered letters must be personally accepted by the ticket purchaser or collected from the Post Office within 7 days of the failed delivery. Your order will only be handed over if you sign for it. Your order can be tracked at any time using "track & trace". Registered mail to Switzerland and Liechtenstein is insured by the Swiss Post Office to a value up to CHF 500.00, to foreign countries to a value up to CHF 150.00.

Information supplied without guarantee. For more detailed information, go to the Post Office information page.

What happens if I don't collect my ticket on time?

Registered letters must be personally received by the ticket purchaser or collected from the Post Office within 7 days of the failed delivery. If the letters are not collected in time, they are returned to Ticketcorner. Return mailing is by A-Post (Swiss mailings) respectively Economy (abroad mailings). The tickets can be sent back to the customer once, and this is also by A Post respectively Economy. Failure to collect tickets does not mean that the price of the tickets will be reimbursed.
If you have any further questions, please use our search box or send an e-mail to our customer care .
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