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Find answers to your questions in our help area.

I would like to go the event today but I have not received my tickets yet.
For security reasons we send the tickets in a white, neutral envelope. In most cases the envelope gets overlooked. We kindly ask you to re-check if you really did not receive the tickets.

In case that your research remains unsuccessful, we highly recommend you to print the order confirmation and to take it with you to the event. Please contact the staff people on the event place to verify your order. With existing infrastructure on place, the organizer can check your reservation in the sales system. We like to inform you that it is at the discretion of the organizer, if you will get admission to the event without a valid ticket.
If you have any further questions, please use our search box or send an e-mail to our customer care .
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