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Find answers to your questions in our help area.

How can I find out the status of my order?
To make the processing of our orders as transparent as possible, we offer you the opportunity in the login area to find out about the current processing status of your orders. You can find the login box at the top right of our home page.

After you have logged in using your user name and password, go to "My tickets / View status now".
If you click on this, you can see your orders and their current processing status:

  • Orders with the status "Received" have been successfully received by us and will be processed as quickly as possible.
  • Orders with the status "Being processed" are being processed and will be shipped to you as quickly as possible.
  • Orders with the status "Shipped" have already been shipped to you.
  • Orders with the status "Canceled" were unfortunately not successfully received by us and will not be processed.

The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

Generally, we post you your tickets, together with the delivery note, and this letter will be delivered to your mail box by the Post. We will inform you by email when your tickets have been shipped.

Please be aware :
Due to differing times required for delivery, your letter can take up to seven working days to arrive in exceptional cases. Please be patient.

If you have any further questions, please use our search box or send an e-mail to our customer care .
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