The accessibility of digital offerings is a key concern for us. We want to ensure that everyone – regardless of individual abilities – can use our website equally. This document outlines the steps we have taken to ensure that our services are accessible to everyone.

Description of our services

We, Ticketcorner AG (hereinafter referred to as Ticketcorner), provide information about artists, events, and venues on our website www.ticketcorner.ch. You can purchase tickets for events on our website.

The services available on our website are generally provided by third parties, primarily event organisers. Ticketcorner handles sales and shipping services and acts as an intermediary on behalf of these third parties. Ticketcorner always makes it clear which provider is responsible for each offer.

Purchasing tickets works in the same way as a typical online shop. You select what you wish to purchase, specify the details (e.g. event, date, ticket category), and add your choice to the shopping basket. You then need to follow the next steps to complete the purchase. For example, you will be asked to provide your shipping address and select a payment method. Once your purchase is complete, you will receive a confirmation email with a summary of your order.

How you can use our service without restrictions

Our website includes a range of features designed to support accessibility. Our website is:

1. Perceivable (easy to see and read)

   To help you access and understand our content more easily, we have introduced the following measures, among others:

   • The text is presented in high contrast and can be enlarged by up to 200% without any loss of content or functionality.
   • The content can be accessed in any screen orientation.
   • Images include alternative text descriptions except when they are purely decorative or their content is already conveyed in the text.
   • Information conveyed through the design of our website (e.g. headings, lists, or tables) is accessible to screen readers and other assistive technologies, includes appropriate descriptions, and follows a logical structure.
2. Operable (easy to use)

   Our website is designed for ease of use and ensures simple and intuitive navigation.

   • The website can be fully navigated using a keyboard.
   • We avoid design features such as flashing or blinking content that could trigger seizures or physical reactions.
3. Understandable

   Our website is understandable:

   • Assistive technologies can recognise the language of the website.
   • Input errors are automatically detected, and the error is described in text form.
4. Robust (works reliably)

   Our website and ticket shop are robust and compatible with a wide range of common assistive technologies. Use is possible with the following screen reader and browser combinations, among others:

   • Microsoft Edge with Microsoft Narrator (Windows)
   • Google Chrome or Mozilla Firefox with NVDA (Windows)
   • Safari with Apple VoiceOver (macOS, iOS, iPadOS)
   • Google Chrome with TalkBack (Android).

   We continually develop and adapt our website in order to meet new requirements and technologies and ensure accessibility for the future.

Accessibility of third-party services

Ticketcorner has no influence on the manner in which event organisers and other third parties provide the services purchased through Ticketcorner. Ticketcorner therefore cannot guarantee that these services are accessible. In particular, at events, the accessibility conditions on site (e.g. wheelchair spaces, accessible entrances, or support services) can vary depending on the type and time of the event and the venue.

Information from event organisers or other third parties about booking wheelchair spaces or arranging accessible entry can be found directly on the respective event page. There, you will receive information about whether and to what extent accessible seating, special tickets for accompanying persons, or other services for people with disabilities are available.

Feedback and contact information

Do you have any questions or suggestions regarding the accessibility of our services? Contact us via our contact form or via about@ticketcorner.ch.

Date of last update

This information was last updated on 27.08.2025.