Ticket Insurance

If a ticket insurance is taken out, the ticket price will be refunded by the insurance partner in justified cases.

Please only contact ERV (ticket insurance) if you have taken out ticket insurance and cannot attend on the rescheduled date for an insured reason.

  1. unforeseen serious illness, serious injury, serious complication of pregnancy or death of the insured person or of a person who is very close to the insured person;
  2. pregnancy of the insured person, if the date of the event is after the 24th week of pregnancy or if the event would present a risk to the unborn child;
  3. severe damage to the property of the insured person at his place of residence by fire, storm, theft or water damage, so making his presence at home indispensable;
  4. failure or delay by technical fault of the public means of transport to be used to reach the starting venue;
  5. vehicle failure (unfitness to drive) as the result of an accident or breakdown (excl. lack of fuel and lost keys)

In the case of postponements, the following insured events also apply, provided that they were known at the time the postponement date was announced:

  • summons from the authorities to appear as a witness or as a juror in a court,
  • military and civil protection duties,
  • previously-booked holiday,
  • business occasion,
  • invitation to a wedding occasion.

You find the general terms and conditions here.

Customers of the Mobiliar ticketshop can find the General Insurance Conditions here.