Help and Contact
Shipping, payments and service fees
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How does the payment with immediate transfer work ?
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What is included in the selling price?
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Why do I have to pay service fees ?
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How much are the shipping costs ?
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Why do I have to pay for the different modes of payment ?
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Why the price printed on the ticket is lower than the selling price ?
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Do I have to pay also a fee at the ticket offices ?
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Payment by invoice, e-bill (sent by e-mail)
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What is MasterPass™ ?
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What ist 3-D Secure and how does it work?
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What are the service fees?
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What is a print@home ticket, and how do I get one?
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How can I obtain reduced tickets for school children, students, and seniors for example?
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Which method of payment are available?
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What is Express delivery to Switzerland / Liechtenstein?
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Where can I collect my tickets ordered using «pick-up from box office»?
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How long is the delivery time of the tickets?
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What is «pick-up from box office»?
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How can I order tickets using «pick-up from box office»?
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When will I receive a credit for canceled concerts?
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What is the delivery method A Mail Plus to Switzerland/Liechtenstein ?
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What is "Registered Post" delivery to Switzerland/Liechtenstein and to foreign countries?
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What is the delivery method cumulus card?